Frequently asked questions
How can I place an order on your website?
Placing an order is simple. Just explore our product range, pick the items you like, and proceed to the checkout. There, you can fill in your shipping details and complete the payment securely.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), and other secure payment methods. Feel free to choose your preferred option during the checkout process.
Can I modify or cancel my order after it has been placed?
Unfortunately, once an order is confirmed, modifications or cancellations are not possible. We recommend reviewing your order thoroughly before finalizing. If you need assistance, please reach out to our customer support
What is your shipping policy?
Our shipping policy includes standard and expedited options, each with different rates and delivery timelines. For more details based on your location, please refer to our Shipping Policy page.
How can I track my order?
Tracking your order is easy. Log in to your account, visit the "Order History" section, or check the shipping confirmation email with a tracking link sent once your order is on its way.
What is your return/exchange policy?
Our return/exchange policy allows for a 30-day period. Items must remain unused and in their original condition. Visit our Returns & Exchanges page for step-by-step instructions.
Do you offer international shipping?
Yes, we do! We ship internationally with varying costs and delivery times based on the destination. Simply select your country during checkout to view available shipping options.
How do I reset my password?
Resetting your password is a breeze. Click on the "Forgot Password" link on the login page, and follow the instructions sent to your registered email address to create a new password.
Are my personal and payment details secure on your website?
Absolutely. We take your security seriously. Our website uses industry-standard encryption and secure payment gateways to protect your personal and payment information.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them on our website, and recipients can easily redeem them during checkout.
What should I do if I encounter technical issues on your website?
If you encounter technical issues, try clearing your browser cache, refreshing the page, and attempting the action again. If problems persist, contact our technical support
How can I contact customer support?
For any inquiries, our customer support team is available via email at hello@ceoemart.com or by phone at +44 7884007247. We operate 24/7.